Any merchandise being returned for any reason, must have a Return Authorization (RA) number. Please call our toll free number, 800-868-5987, for a RA #. HYSIDE staff will guide you through some trouble-shooting techniques before issuing a RA number (we may be able to solve your problem over the phone). We will advise you where to return the item and buyer is responsible for return shipping. Any cancellations are subject to a 3% charge to cover credit card processing fees.
Products are eligible for return 14 days from the date of delivery. Products can only be returned unused and in commercially resalable condition. Any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty. Special order merchandise or dropped shipped items are not eligible for return.
Damaged items or boxes must be reported immediately to the delivery driver to be reported to the shipper, in order to make a claim. If boxes are visibly damaged, we recommend opening the boxes in the presence of the delivery driver or possibly even refusing the shipment depending on condition. Our boxes are well packed when they leave our dock and all items are tightly packed. Damage is the responsibility of the freight company, but must be reported properly.
If products are returned unused and in resalable condition, using a RA # issued within a 14-day period of the delivery date, a 10% or $10 minimum transaction fee, whichever is greater, is charged. Returned orders that received Free Shipping will be subject to a $10 fee or the actual shipping amount, whichever is greater, to cover the cost of shipping and handling. Shipping and installation fees are non-refundable services.
Acceptance of delivery of any product constitutes purchaser’s acceptance of this agreement and subjects purchaser to its contents.